One might assume that working for a fashion retailer for more than two years is enough to become immune to all sorts of problematic customers and unpleasant situations in store. Truth is, and I believe that every salesperson will agree with me, there are customers who can be unbearable, no matter how long you’ve been working in retail and how much experience you’ve gained. It doesn’t come as a surprise, then, that after a long, busy day dealing with people, one can really lose one’s temper. “Just take it easy” – I hear all the time. Sometimes, it’s just not enough.
1) Boastful snobs
I don’t want to generalize and pigeonhole everyone, as not every wealthy client follows the pattern. However, in slightly more expensive stores this happens all the time. You can just tell by the way they walk and their designer clothes. But, above all, the looks on their faces say that they do feel superior to everyone else, or at least they express themselves that way. Instead of asking, they demand; they constantly complain and never smile. And when it comes to paying, they’d rather show off a thick wad of cash than say thank you. Not to mention a goodbye!
What I find strange is that sometimes customers think that the staff are responsible for pricing the items and planning the promos. You wouldn’t believe it but those who actually question the prices are usually the wealthiest persons, as probably they’re the only ones who are so self-assured that they’re not ashamed to do so. Hagglers are able to ask for discounts a few times during a single visit. My favorite, immortal line? “If the price tag is missing, does that mean it’s for free?”
3) Last-minute shoppers
Large shopping centers such as Stary Browar in Poznań are open 12 hours a day. Yet every time we’re about to close the doors there’s someone who feels like trying on a few pairs of jeans or comfortably browsing clothes on hangers to get a new t-shirt. For those who still think that closing the store is only about turning the key in the lock – a pile of documents takes about half an hour to fill in, not to mention counting the cash and cleaning up the store. Please, come 15 minutes earlier.
I get it, we’re the ones who get paid for cleaning up the mess and making customers’ lives easier. However, I still naively believe in the importance of propriety and when I enter the fitting room, I’m always disappointed. I don’t expect customers to put the t-shirt where it originally was, just not to curl it into a ball or drop it on the floor.